Refund Policy
Last updated 5 October 2026
Every FITRON plan starts with a 7-day free trial, so you can try everything before you pay. This policy covers payments made to FITRON for AI Trainer, Gym Accounting and partner plans.
Free trial
The trial is free and needs no card. If you don't pay when it ends, nothing is charged.
Cancelling
Plans renew automatically until you cancel. You can cancel at any time from Settings › Plan & billing (Gym Accounting) or Settings › Subscription (AI Trainer). Your plan stays active until the end of the period you paid for, and is not renewed after that.
When we refund
- Charged twice or charged by mistake: full refund of the extra amount.
- Paid but we couldn't activate your plan within 2 working days: full refund.
- First paid month or year, cancelled within 7 days of payment: full refund if you tell us within those 7 days.
Otherwise, payments for a period that has started are not refundable, including unused days of a monthly or yearly plan. One-time setup, branding and migration fees are refundable only if the work hasn't started.
How to ask
Write to hello@fitron.in or use the contact form with your registered email and the payment reference (UTR or Razorpay ID). We reply within 2 working days.
Approved refunds go back to the original payment method within 5 to 7 working days. GST is refunded with the amount it was charged on.
Gym members
If you paid a gym for a membership, that payment went to the gym, not to FITRON. Ask the gym about refunds.